Refund policy

Cancellation, Return & Refund Policy

Last updated: 28 August 2026

At Leather Plus, we want customers to shop with confidence. This policy explains when an order may be cancelled, returned, replaced or refunded.

1. Order Cancellation

Orders may be cancelled only before they have been processed, packed or handed over to our courier or shipping partner.

If you wish to cancel an order, please contact our Customer Support as soon as possible after placing the order.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible. In such cases, the order will be subject to the return eligibility conditions mentioned below.

2. Returns & Replacements

For eligible products, a return or replacement request must be raised within 7 days of delivery.

To be eligible, the product must be:

  • Unused and in its original condition
  • Returned with the original tags, packaging and accessories
  • Free from damage, alteration or signs of use after delivery

We may request photographs, videos or other information before approving a return or replacement.

Damaged or Defective Product

If you receive a damaged or defective product, please contact Customer Support within 7 days of delivery and provide clear photographs or videos showing the issue.

Once verified, we may arrange a replacement, return or refund as appropriate.

Wrong Product Delivered

If you receive an item different from the product you ordered, please contact us within 7 days of delivery.

After verification, we will assist you with the appropriate replacement, return or refund.

Product Not as Described

If the product received is materially different from the description or specifications shown on our website, please contact Customer Support within 7 days of delivery.

We will review the request and provide an appropriate resolution after verification.

3. Products Not Eligible for Return

Unless the product is damaged, defective or incorrectly supplied by Leather Plus, returns or exchanges may not be accepted for:

  • Customized, personalised, monogrammed or specially made products
  • Plus Size belts, including sizes 46–60, are not eligible for return or exchange for incorrect size selection, fit, preference or change-of-mind reasons.
  • Products specifically marked Non-Returnable or Final Sale on the product page
  • Products that have been used, altered, washed or damaged after delivery
  • Products returned without their original tags, packaging or accessories
  • Clearance or special-order products where the product page specifically states that returns are not available

If a Plus Size belt is received damaged, defective or if an incorrect product has been supplied by Leather Plus, please contact Customer Support within 7 days of delivery. Such cases will be reviewed separately.

Please review the return eligibility shown on the individual product page before placing your order.

4. Size-Related Returns

Customers are requested to review the applicable size guide carefully before ordering belts or other size-dependent products.

Plus Size belts in sizes 46–60 are not eligible for return or exchange due to incorrect size selection, fit, preference or change of mind.

Other products specifically marked as non-returnable for size or preference reasons on the product page will also not be eligible for a size-change return.

If you are unsure about your belt size, please contact Leather Plus Customer Support before placing your order.

5. Personalised Products

Products customised or personalised according to customer instructions are generally not eligible for return, exchange or cancellation once personalisation or production has started.

If a personalised product arrives damaged, defective or with an error made by Leather Plus, please contact us and we will review the issue.

6. Warranty & Service

Certain Leather Plus products may include a service warranty.

Warranty coverage is separate from the 7-day return period and applies according to the warranty terms provided with the product or displayed on the relevant product page.

For warranty or service assistance, please contact Leather Plus Customer Support.

7. Return Approval & Inspection

Please contact Customer Support before sending any product back to us.

Do not ship a return until your return request has been reviewed and approved.

All returned products are subject to inspection and quality checks after they are received.

Leather Plus reserves the right to decline a return or refund if the returned product does not meet the applicable return conditions.

8. Refunds

Once an approved return has been received and inspected, we will notify you regarding the refund status.

If approved:

  • The refund will normally be issued to the original payment method.
  • Refunds are generally processed within 6–8 business days after approval.
  • Your bank, card issuer or payment provider may require additional time for the amount to appear in your account.
  • Original shipping or handling charges, if applicable, may be non-refundable unless the return is due to a damaged, defective or incorrect product supplied by Leather Plus.

9. Reverse Pickup

Where available, Leather Plus may arrange reverse pickup through one of our courier partners.

Reverse pickup availability depends on the customer's delivery location and courier serviceability.

If reverse pickup is unavailable, Customer Support will provide instructions regarding the return process.

Please do not self-ship a product before receiving confirmation from our support team.

10. Contact Us

For cancellation, return, replacement, refund, sizing or warranty assistance, please contact:

Leather Plus Customer Support
Email: ecom@leatherplus.in
Phone / WhatsApp: +91 78350 79428
Address: B-56A, Sector 7, Noida, Uttar Pradesh – 201301, India
Website: www.leatherplus.in