Frequently Asked Questions

Leather Plus offers genuine leather goods for everyday use, work, travel and gifting, including men’s belts, women’s belts, wallets, laptop bags, laptop sleeves, sling bags, suspenders and curated gift sets. Product availability can change by collection, colour and size.

Choose your product, select the size or colour where applicable, add it to your cart and complete checkout with your shipping and payment details. Once the order is placed successfully, you should receive order confirmation on the contact details used at checkout.

You can browse products without an account. If account login is available during checkout, signing in can make it easier to view order history and check out faster in future.

An order is confirmed when checkout is completed and you receive an order confirmation message or email. If your payment was debited but you did not receive confirmation, contact Leather Plus support with the payment screenshot, transaction reference and contact number used at checkout.

Please contact support as soon as possible. If the order has not been packed or dispatched, the team may be able to help with changes depending on stock availability. Once dispatched, changes may need to follow the return or exchange process.

Cancellation requests should be raised quickly after placing the order. If the order has already been packed, shipped or handed to the courier, cancellation may not be possible and the return process may apply after delivery, subject to eligibility.

Product pages on leatherplus.in display prices inclusive of taxes. Any shipping charge, discount or additional charge, if applicable, will be shown before payment at checkout.

Leather Plus tries to show products clearly, but slight colour differences can happen because of screen settings, lighting and natural variation in leather finish. Product photos should be used as a close guide, while the actual piece may have small natural differences.

If a product, colour or size is out of stock, it may not be available for immediate purchase. You can contact support to check whether it is expected to return or to ask for a similar alternative.

Check the product page for material, colour, warranty, measurements, compartments, card slots, belt width or bag dimensions. If a detail is missing or unclear, share the product name or link with support before ordering.

Yes. Leather Plus highlights pan-India shipping on its website and product pages. Delivery serviceability depends on the courier network and the pincode entered at checkout.

Current Leather Plus product pages mention free pan-India shipping. If any charge applies for a special order, bulk order, remote location or future shipping rule, it should be shown before payment or confirmed by the support team.

Delivery timelines depend on product availability, dispatch readiness, courier serviceability and destination pincode. Once your order is dispatched, use the tracking link to follow the latest courier update.

Use the Track Your Order link on leatherplus.in or the tracking link shared after dispatch. Keep your order number, registered mobile number or email ID ready for faster tracking.

Your order is checked, packed and handed over to the courier partner after processing. Once dispatched, tracking information is shared so you can see the shipment movement.

Courier delays can happen because of weather, local restrictions, address issues or high shipment volume. Check the tracking link first. If the tracking has not moved for a while, contact support with your order number.

Courier partners may call you or attempt delivery again depending on their process. Please keep your phone reachable and address complete. If delivery fails repeatedly, the shipment may return to origin and support will guide the next step.

Address changes are possible only before dispatch and depend on internal processing status. Contact support immediately with the correct address and order number. Once shipped, changes depend on courier rules.

The website is primarily set up for Indian customers and highlights pan-India shipping. For international delivery, please contact Leather Plus support before placing an order so the team can confirm availability, charges and timelines.

Most orders are shipped together where possible. In some cases, products may be packed separately because of availability, size or fulfilment requirements. Use the tracking details shared for your order.

Leather Plus product pages mention a 7-day return window from delivery. The product must be unused, in original condition, with tags intact and with original packaging wherever applicable.

A product is generally return-eligible if it is unused, undamaged, in original condition, with tags intact and raised within the return window. Products altered, used, damaged by handling, missing tags or purchased under special non-returnable terms may not qualify.

Contact Leather Plus support with your order number, product name, reason for return or exchange and clear photos if the issue is quality, damage or wrong item. The team will confirm eligibility and next steps.

Exchange requests depend on return eligibility and stock availability. If your size or colour is available and the product is unused with tags intact, the team can guide you on the exchange process.

Please contact support as soon as you notice the issue. Share your order number, photos of the product, packaging images and an opening video if available. This helps the team evaluate the issue quickly and make it right.

Refunds are processed after the returned product is received, inspected and approved. The credit timeline depends on the payment method and banking partner. Support can help if the approved refund is taking longer than expected.

Return pickup depends on pincode serviceability and courier availability. If pickup is not available, support will guide you on the suitable return shipping process.

No. Returns are meant for unused products in original condition with tags intact. Normal use, scratches, dents, stains, smell, water exposure, overstuffing, alteration or accidental damage can make a product ineligible for return.

Return eligibility for sale items, customized items, co-branded products, special packs and bulk orders can differ from regular orders. Please check the offer terms or confirm with support before ordering.

Leather Plus product pages mention a 12-month service warranty. Warranty support is meant to give reassurance on eligible service issues after purchase.

Warranty support generally covers eligible manufacturing or service-related issues such as stitching, hardware or construction faults under normal use. Final approval depends on inspection of the product and purchase proof.

The warranty does not cover normal wear and tear, scratches, colour ageing, leather patina, accidental damage, water damage, heat exposure, cuts, stains, misuse, overstuffing, unauthorised repair or damage caused by improper care.

Contact support with your order ID or invoice, product photos, a short explanation of the issue and your contact details. The team will review the case and guide you on service, repair or next steps where applicable.

Yes. Keep your order confirmation or invoice safely. Proof of purchase helps verify the product, purchase date and warranty eligibility.

For out-of-warranty service or repair enquiries, contact support with product photos and issue details. If repair support is available for that product, the team can advise feasibility, timeline and cost.

No. Genuine leather can develop natural marks, colour variation, creases and patina with use. These are normal characteristics of leather and are not treated as manufacturing defects.

Leather Plus product pages describe the material, and many products are listed as genuine leather. Always check the specific product page because material, finish and construction can vary across categories and collections.

Genuine leather is made from real leather material and may show natural grain, texture and small variations. These characteristics are part of the look and feel of leather and help make each piece slightly individual.

Yes, minor natural grain variation, texture change, pores, small marks or tonal differences can appear in genuine leather. These do not usually affect use and are part of leather’s natural character.

Genuine leather is not waterproof. It can handle careful everyday use, but excessive water, moisture and heat should be avoided. If the product gets wet, wipe gently and dry naturally away from direct heat.

These terms describe surface finish or texture. Textured leather has visible grain; saffiano usually refers to a fine cross-hatch texture; croc-embossed leather has a crocodile-inspired pattern. Check the product page photos and description before buying.

A new leather product can have a natural leather or packaging smell. Let it air in a shaded, well-ventilated space. Avoid perfume, heat or harsh chemicals to mask the smell.

Leather can develop a softer sheen, darker tone or patina with regular use. This is normal ageing. Care habits, exposure to sunlight, moisture, oils and storage conditions affect how the product changes.

Compare the purpose first: belts need fit and buckle comfort, wallets need practical card storage and slimness, bags need structure, handle strength, laptop fit and compartments. The best product is the one that matches your daily routine.

For most formal belts, choose a belt size slightly larger than your trouser waist. For example, if your trouser waist is 34 inches, a 36-inch belt is usually a comfortable starting point. Check the product size options and size guide before ordering.

If you are between sizes, it is usually safer to choose the larger size, especially for pin-buckle belts. For autolock or adjustable styles, check whether the product allows adjustment or trimming before making changes.

Many Leather Plus belts mention a 35 mm width on product pages, but width can vary by design and category. Always check the measurements on the specific product page.

Some autolock or reversible belt designs may allow adjustment, but customers should not cut or alter a belt unless the product design clearly supports it. Contact support if you are unsure.

Look at the number of main compartments, card slots, extra slots and wallet thickness. If you carry many cards, choose a wallet with enough slots. If you prefer pocket comfort, choose a slimmer design.

Compare your laptop’s length, width and thickness with the product’s internal or external dimensions. Laptop screen size alone is not enough because different laptop models have different body dimensions.

Yes. Leather Plus lists plus-size leather belts as a dedicated category. Choose the size carefully from the available options and contact support if you need help selecting the right fit.

Store it in a dust bag or clean dry place, wipe gently with a soft cloth, avoid overstuffing and keep it away from excessive water, heat and direct sunlight. Use leather cream only when suitable for the finish.

Wipe off moisture with a soft dry cloth and let the product dry naturally in shade. Do not use a hair dryer, heater, iron or direct sun because harsh heat can damage leather.

Avoid sanitizer, alcohol, detergent, bleach and harsh cleaners. These can strip finish, stain the surface or make leather dry. Use a soft cloth and leather-safe care product where appropriate.

Empty the product, keep its shape, avoid heavy stacking and store in a breathable dust bag or fabric pouch. Do not store leather in sealed plastic for long periods because trapped moisture can affect the surface.

Do not overstuff wallets or bags. Hang belts properly or roll them loosely without sharp folds. Keep heavy objects away from bags when stored so the structure and handles stay in better shape.

Use leather cream or conditioner only occasionally and only if it suits the product finish. Always test on a small hidden area first. Over-conditioning can darken or soften the leather more than desired.

Light surface marks may soften with gentle buffing or leather care, depending on the finish. Deep cuts, stains or colour damage may not disappear fully. Contact support if you need service guidance.

The available payment options are shown at checkout. Depending on the store setup, these may include prepaid online payment options and any other method enabled at that time.

Leather Plus highlights secure checkout on its website. Always complete payment only through the official leatherplus.in checkout and avoid sharing OTPs, passwords or card details with anyone.

If Cash on Delivery is available for your pincode and order value, it will appear at checkout. If it does not appear, please choose one of the available prepaid payment options or contact support.

Payment reversals for failed transactions are usually handled by the payment gateway or bank. Wait for the bank’s reversal timeline and contact support with the transaction ID, screenshot and registered contact details if the amount is not reversed.

Enter the discount code in the coupon or discount field at checkout. The offer will apply only if the code is valid for your cart, product, date, customer type and order value.

For GST invoice requests, share accurate billing details before or immediately after placing the order. The support team can confirm whether a GST invoice can be issued for your purchase and what details are required.

Yes. Leather Plus offers bulk gifting solutions for employees, clients, events, festive occasions, dealer gifting and corporate milestones, including ready-stock options and custom production possibilities.

Popular gifting options include wallets, belts, gift sets, card holders, laptop bags, office bags, passport covers and curated leather gift combinations. The right choice depends on budget, quantity, recipient profile and occasion.

Leather Plus mentions co-branding on selected products and custom production for planned projects. Logo placement, packaging, product selection and feasibility should be discussed with the bulk gifting team before confirmation.

Minimum quantity depends on the product, stock availability, customization level and timeline. Ready-stock gifting may have lower friction, while custom or co-branded production may need larger quantities and more lead time.

Timelines depend on quantity, product type, stock readiness, packaging and branding requirements. Ready-stock orders are usually faster, while custom or co-branded projects need planning, sampling and production time.

Use the bulk gifting enquiry option on leatherplus.in or contact support with quantity, product preference, budget range, branding needs, delivery city and required delivery date. The team can suggest suitable options.

Packaging possibilities depend on the selected product and order type. Leather Plus can guide you on presentation-ready gift sets, curated combinations and packaging support for corporate or festive gifting.

You can contact Leather Plus by WhatsApp or phone at +91 78350 79428, by email at ecom@leatherplus.in, or through the contact page on leatherplus.in. Keep your order number ready for order-related help.

Share your order number, registered mobile number or email ID, product name, issue summary and clear photos or video where relevant. This helps the support team identify the order and resolve your query faster.

No. Leather Plus states that it never asks customers for OTPs, passwords or unofficial payment links. Do not share sensitive information with anyone claiming to be from the brand.

Leather Plus customer support and manufacturer details list B-56 A, Sector 7, Noida, Uttar Pradesh 201301, India. Contact support before planning any visit or shipment.

Do not share OTPs, passwords or card details, and do not pay through unofficial links. Contact Leather Plus only through the official phone, WhatsApp, email or website to verify the communication.

The chatbot can answer common questions from this FAQ. For order-specific issues such as tracking, payment, return approval or warranty service, it should collect the order number and route the customer to support.