Pan-India delivery to serviceable pincodes.
Leather Plus Customer Support
Shipping & Delivery Policy
Clear, practical delivery guidance for Leather Plus orders across India and selected international requests. Use this page for shipping charges, dispatch timelines, COD rules, tracking help, failed delivery, damaged shipment reporting, and bulk-gifting shipment queries.
Ready-stock orders usually dispatch in 1–3 business days.
Most Indian deliveries arrive in 3–10 business days after dispatch.
Free standard shipping for prepaid orders across serviceable Indian pincodes.
COD depends on pincode/order verification and may take longer.
Call or WhatsApp +91 783-507-9428; email ecom@leatherplus.in.
Need order-specific help?
Keep your order number and registered phone number ready. Leather Plus support can help check tracking, address updates before dispatch, and delivery issues.
Estimated timeline guide
| Shipment type | Estimated timeline | Important note |
|---|---|---|
| Ready-stock prepaid order | Dispatch in 1–3 business days; delivery in 3–10 business days after dispatch for most pincodes. | Fastest standard route because payment is already verified. |
| COD order | May take 1–2 extra business days before dispatch due to order confirmation. | COD availability and fees are shown at checkout if applicable. |
| Custom, made-to-size or personalised item | Timeline varies based on production and quality check. | Confirm dispatch estimate before placing urgent orders. |
| Bulk or corporate gifting order | Timeline depends on quantity, branding, packing, and delivery locations. | May ship in batches or to multiple addresses if confirmed by support. |
| International request | Quoted case by case. | Freight, customs, import duties, and local taxes may apply. |
01
Shipping coverage
Leather Plus ships across India to serviceable pincodes using trusted courier partners. Please enter a complete and accurate address during checkout because courier serviceability is based on the exact pincode, locality, and contact number.
- Pan-India delivery is available for serviceable pincodes.
- Some remote, restricted, or out-of-delivery-area locations may take longer or may not be serviceable.
- If an address is found unserviceable after order placement, the team may ask for an alternate address or help with cancellation/refund as applicable.
02
Order confirmation, verification & processing
After an order is placed, Leather Plus verifies order details, checks stock readiness, performs quality checks, packs the product securely, and hands it to the courier partner.
- Ready-stock orders are usually dispatched within 1–3 business days.
- COD orders may need phone, WhatsApp, SMS, or email confirmation before dispatch.
- Business days exclude Sundays, public holidays, and courier non-working days.
- Sale periods, festive periods, bulk orders, or stock transfers may increase processing time.
03
Estimated delivery timelines
Delivery timelines begin after dispatch, once the shipment is handed over to the courier partner. These are estimates and can vary by pincode and courier route.
- Metro and Tier 1 cities: usually 3–6 business days after dispatch.
- Other cities and towns: usually 5–10 business days after dispatch.
- Remote, special-service, or out-of-delivery-area locations: usually 7–12 business days or longer.
- Exact delivery dates cannot be guaranteed because final delivery depends on courier movement and local conditions.
04
Shipping charges, prepaid orders & COD
Leather Plus keeps shipping simple and transparent. Standard prepaid shipping is free across serviceable Indian pincodes. Charges for COD, express delivery, special handling, bulk, or international orders are shown at checkout or quoted by support.
- Prepaid standard shipping: free for serviceable Indian pincodes.
- COD availability and COD fees depend on pincode, order value, courier rules, and internal verification.
- COD fees, express charges, special shipping charges, and international shipping fees are generally non-refundable.
- Prepaid orders are usually easier to verify and may be processed faster than COD orders.
05
Tracking your order
Once the order is dispatched, tracking information is shared through SMS, WhatsApp, email, or the customer account/order page. The tracking link may take up to 24 hours to show movement after the first courier scan.
- Use the Track Your Order page for the latest courier status.
- If tracking does not update for more than 48 business hours, contact support with your order number.
- For multi-shipment orders, you may receive more than one tracking link.
06
Address, pincode & phone-number changes
Address or phone-number changes can be attempted only before dispatch. Once the shipment is handed to the courier, address changes depend on courier feasibility and may not be possible.
- Contact support immediately with your order number and corrected details.
- Always include house number, building name, area, landmark, city, state, pincode, and active phone number.
- Leather Plus is not responsible for delays caused by incorrect, incomplete, or unreachable delivery information.
07
Failed delivery, refusal & return-to-origin
Courier partners may attempt delivery as per their operating process and may call to coordinate. Missed calls, wrong addresses, refused parcels, or unreachable phone numbers can cause the shipment to return to Leather Plus.
- RTO means return-to-origin, where the parcel comes back to the Leather Plus warehouse.
- Reshipping depends on product availability, verified address, payment status, and courier serviceability.
- For customer-caused RTO cases, Leather Plus may request prepaid payment or reshipping charges before sending again.
- Repeated COD refusal may affect future COD eligibility.
08
Damaged, wrong or missing items
Leather Plus checks products before dispatch, but if a package arrives damaged, wrong, incomplete, or tampered with, the issue must be reported quickly so courier and warehouse checks can be raised on time.
- Report the issue within 48 hours of delivery.
- Share your order number, registered phone number, product photos, outer packaging photos, shipping label, invoice, and unboxing video if available.
- Keep the product, packaging, tags, invoice, and courier label until the issue is resolved.
09
Multiple products in one order
Leather Plus tries to ship all products in one order together. However, some orders may be split depending on stock availability, product size, packaging requirements, customization, or courier rules.
- Each dispatched shipment will have its own tracking details.
- If only one item arrives, check whether another tracking link has been issued.
- Contact support with your order number if you need help identifying remaining shipment status.
10
Custom, personalized & bulk gifting orders
Made-to-size products, personalized items, corporate gifting, branded packaging, and bulk orders may need extra production and packing time before dispatch. Timelines should be confirmed before placing time-sensitive orders.
- Custom or plus-size items may not follow the ready-stock dispatch timeline.
- Bulk orders may be delivered in batches or shipped to multiple addresses if confirmed by support.
- Corporate branding, gift packaging, and quantity-based timelines are shared case by case.
11
International shipping
International shipping may be available on request for eligible products and destinations. Share product links, quantity, destination country, complete address, and preferred timeline with support for a quote.
- International freight charges are quoted separately.
- Customs duties, import taxes, VAT, clearance charges, and destination-country fees are usually payable by the customer.
- International delivery timelines depend on courier route, customs clearance, holidays, and local delivery conditions.
12
Returns, exchanges & reverse pickup
Shipping rules work together with the Return & Refund Policy. Reverse pickup availability depends on courier pickup serviceability and product eligibility.
- If reverse pickup is unavailable, customers may be asked to self-ship as instructed by support.
- Return parcels must be packed safely with original packaging, invoice, tags, and accessories.
- Do not hand over a return parcel without courier pickup confirmation, pickup slip, OTP, or official confirmation.
Shipping answers for customers & chatbot
Detailed Q&A written in answer format so your AI chatbot can safely reference the page for shipping-related customer questions.
No matching shipping answer found. Try a shorter keyword or contact support.
Ordering & processing
Where does Leather Plus ship?
Leather Plus ships across India to serviceable pincodes through trusted courier partners. Delivery is subject to courier serviceability for the customer’s exact pincode and address.
How long does order processing take?
Ready-stock orders are usually checked, packed, and handed over to the courier within 1–3 business days after order confirmation. Business days exclude Sundays and public holidays.
Do prepaid orders dispatch faster?
Prepaid orders are normally easier to verify and may move faster into packing and dispatch. COD orders may require confirmation before dispatch and can take 1–2 additional business days.
Can an order be delayed during sale or high-volume periods?
Yes. Dispatch and delivery may take longer during sale events, festive periods, public holidays, inventory audits, stock transfers, or courier-network disruptions.
Shipping charges & COD
Is shipping free within India?
Leather Plus offers free standard pan-India shipping on prepaid orders for serviceable pincodes. Any special shipping, COD, express, bulk, or international charges will be shown at checkout or quoted by the support team.
Is Cash on Delivery available?
COD availability depends on pincode, order value, courier rules, and internal verification. If COD is available for your order, it will appear at checkout.
Are COD charges refundable?
COD handling fees and special shipping fees, wherever applied, are generally non-refundable because they are paid toward payment handling and logistics services.
Why was my COD order not shipped immediately?
COD orders may be verified by call, WhatsApp, SMS, or email before dispatch. This helps prevent incorrect addresses, fake orders, and failed delivery attempts.
Delivery timelines
How long does delivery take after dispatch?
After dispatch, most metro and Tier 1 city orders arrive within 3–6 business days. Other cities and towns usually take 5–10 business days. Remote or special-service locations can take 7–12 business days or longer depending on courier movement.
When does the delivery timeline start?
Delivery timelines start after the parcel is dispatched and handed to the courier, not from the moment the order is placed.
Can Leather Plus guarantee an exact delivery date?
Leather Plus can share estimated timelines, but exact delivery dates depend on courier performance, route conditions, local restrictions, customer availability, and serviceability.
Do Sundays and public holidays count as delivery days?
No. Sundays, national holidays, local public holidays, and courier non-working days are not counted as business days.
Tracking
How can I track my order?
Once your order is dispatched, Leather Plus shares tracking details by SMS, WhatsApp, email, or order account update. You can also use the Track Your Order link on the website.
Why is my tracking link not updating?
Courier tracking can take up to 24 hours to update after pickup or scan. If there is no movement for more than 48 business hours, contact Leather Plus support with your order number.
What should I do if the tracking says delivered but I have not received the parcel?
Contact Leather Plus within 48 hours of the delivered notification. Share your order number, registered phone number, delivery address, and any OTP or call details so the team can raise a courier investigation.
Address & contact changes
Can I change my shipping address after placing an order?
Address changes can be attempted only before dispatch. Contact Leather Plus immediately with your order number and corrected address. Once the order is shipped, changes depend on courier feasibility.
Can I change my phone number after placing the order?
Phone-number changes can be attempted before dispatch. After dispatch, delivery coordination depends on courier systems and may not always be editable.
What address details should I provide for smoother delivery?
Share the complete house or office number, building name, street, area, landmark, city, state, correct pincode, and an active phone number reachable during delivery hours.
Failed delivery & RTO
What happens if I miss the delivery attempt?
Courier partners usually attempt delivery as per their process and may call you for coordination. Please respond to courier calls and messages promptly to avoid return-to-origin.
What is RTO?
RTO means return-to-origin. It happens when a parcel returns to the Leather Plus warehouse because delivery could not be completed due to reasons such as incorrect address, unreachable phone number, refusal, failed attempts, or pincode restrictions.
Can an RTO order be reshipped?
Reshipping depends on product availability, address verification, and payment status. For COD or customer-caused RTO cases, Leather Plus may request prepaid payment or a reshipping charge before sending again.
What happens if I refuse a COD delivery?
Refused COD deliveries are treated as failed deliveries/RTO. Future COD eligibility may be limited, and any shipping or handling charges may not be refundable.
Packaging & quality checks
How are Leather Plus orders packed?
Products are inspected, packed securely, and handed to courier partners. Leather goods may include protective packaging to help reduce transit scuffs and handling damage.
Should I keep the package after delivery?
Yes. Keep the outer box, shipping label, invoice, tags, and original packaging until you confirm that the correct product has been received in good condition.
Damaged, wrong or missing item
What if I receive a damaged product?
Report damage within 48 hours of delivery. Share your order number, photos of the product, photos of the outer packaging, shipping label, invoice, and an unboxing video if available.
What if I receive the wrong product?
Contact Leather Plus within 48 hours of delivery with your order ID, photos of the product received, shipping label, invoice, and packaging. The team will verify and guide you on the next step.
What if an item is missing from my package?
Raise the issue within 48 hours of delivery. Share the order number, package photos, shipping label, invoice, and unboxing video so the team can investigate with the warehouse and courier partner.
Multiple items
Will all products in one order arrive together?
Leather Plus tries to ship orders together, but some multi-product orders may be split depending on product availability, warehouse readiness, size, or courier rules. Each shipment will have tracking information when dispatched.
Why did I receive only part of my order?
Your order may have been split into multiple shipments. Check your tracking messages or contact support with your order number for the status of the remaining item.
Custom, personalised & bulk orders
Do customized or plus-size belt orders take longer?
Custom, made-to-size, personalized, branded, or special-size items may require additional production, checking, or packing time before dispatch. Their timelines may differ from ready-stock products.
How long do corporate gifting or bulk orders take?
Bulk gifting timelines depend on quantity, product availability, packaging, customization, branding, and delivery locations. Please contact Leather Plus before placing bulk orders to confirm dispatch and delivery estimates.
Can bulk orders be shipped to multiple addresses?
This may be possible for corporate gifting orders, subject to quantity, address format, courier serviceability, and additional logistics charges. Share your address list with support for confirmation.
International shipping
Does Leather Plus ship internationally?
International shipping may be available on request for eligible products and destinations. Please contact support with product links, quantity, destination country, and full delivery address for a shipping quote.
Who pays customs duties or import taxes for international orders?
For international shipments, customs duties, import taxes, VAT, clearance charges, or destination-country fees are usually payable by the customer unless specifically stated otherwise in writing.
How long do international deliveries take?
International delivery timelines vary by destination, courier route, customs clearance, holidays, and local delivery conditions. Leather Plus will share an estimated timeline while quoting the shipment.
Returns & reverse pickup
Is reverse pickup available for returns or exchanges?
Reverse pickup depends on courier serviceability for the pickup pincode and product eligibility under the return policy. If pickup is not available, the customer may be asked to self-ship the parcel as guided by support.
What should I include when returning a shipped item?
Pack the product safely with its original packaging, invoice or proof of purchase, tags, accessories, dust bag or protective materials if provided, and any other items that came with the order.
Are shipping charges refunded on returns?
Standard prepaid shipping may be free. COD fees, express charges, special shipping charges, and international shipping charges are generally non-refundable unless Leather Plus confirms otherwise for a specific case.
Support & safety
How do I contact Leather Plus for shipping help?
For shipping help, contact Leather Plus at ecom@leatherplus.in or call/WhatsApp +91 783-507-9428. Keep your order number and registered phone number ready.
Will Leather Plus ask for OTPs, passwords, or unofficial payment links?
No. Leather Plus communicates only through verified contact channels and never asks customers to share OTPs, passwords, card PINs, or payments through unofficial links.
Can the shipping policy change?
Yes. Leather Plus may update this policy to reflect courier rules, checkout rules, operational changes, or legal requirements. The latest version on the website applies.
Still need help?
Leather Plus communicates through verified support channels only. Do not share OTPs, passwords, card PINs, or payments through unofficial links.
Call: +91 783-507-9428
WhatsApp: +91 783-507-9428
Email: ecom@leatherplus.in
Visit: B-56 A, Sector 7, Noida, Uttar Pradesh 201301
