Request a return within 7 days from the date of delivery.
Customer Support
Return &
Refund Policy
A clear, customer-friendly policy page for Leather Plus orders — written for shoppers, support teams and AI chatbot answers.
Last reviewed: 28 June 2026. Final legal and operational approval should be done by the Leather Plus team before publishing.
At a glance
The essentials.
Item must be unused, in original condition, with tags, packaging, invoice, accessories and freebies intact.
Refund is processed after the returned product passes quality check; bank/payment provider timelines may vary.
Share order ID, reason and photos for faster resolution.
Overview
Simple return promise.
Leather Plus accepts eligible returns requested within 7 days from the date of delivery.
A return, exchange or refund is confirmed only after the product is received by Leather Plus and passes quality inspection.
What the product must look like
- Unused, unworn, unaltered and in original condition.
- Original tags, labels, invoice and packaging intact.
- All accessories, detachable straps, buckles, dust bags, boxes and free gifts included.
- Return request approved by support before the item is shipped back.
Eligible returns
Return eligibility checklist
Your return is more likely to be approved when the request is raised within 7 days of delivery and the product is unused, in original condition and complete with all packaging and proof of purchase.
- Order ID or invoice is available.
- Product has not been used, cut, altered, punched or repaired.
- Bags and wallets are empty before handover to the courier.
- Belts are uncut, unaltered and have no additional holes.
Not eligible
What cannot be returned
- Used, scratched, stained, washed, altered or damaged products.
- Items exposed to water, heat, chemicals, mishandling or unauthorised repair.
- Personalised, customised, monogrammed, corporate co-branded, bulk gifting or special-order products unless a verified Leather Plus error is found.
- Final-sale, clearance, gift card or product-page-marked non-returnable items.
Natural leather grain, mild texture variation, colour tone variation, leather marks or monitor-based colour differences are not usually treated as defects.
Return process
How to start a return.
Contact support
Email ecom@leatherplus.in or message Leather Plus on WhatsApp within 7 days of delivery.
Share order details
Mention your order ID, registered phone/email, product name, reason for return and clear photos. For damaged, defective or wrong products, share packaging and product photos immediately.
Wait for approval
The support team will confirm eligibility and share pickup or self-shipping instructions. Please do not send any product back without approval.
Pack securely
Pack the product in original packaging with all tags, invoice, accessories and freebies. Remove personal belongings from bags and wallets.
Quality check
Once received, the product is inspected. Refund, exchange or replacement is processed only after approval.
Pickup & shipping
Reverse pickup and self-shipping
Reverse pickup may be arranged where courier service is available for the delivery pin code. If reverse pickup is unavailable, the customer may be asked to self-ship the item to the return address shared by support.
The customer is responsible for safe packaging and should keep the courier receipt and tracking details until the return is closed.
Damaged / wrong item
Report within 48 hours
If the product is damaged, defective, incomplete or different from what you ordered, contact Leather Plus within 48 hours of delivery with your order ID and clear photos of the outer packaging, invoice label, product and issue area.
After verification, Leather Plus may offer a replacement, exchange, repair support or refund depending on product availability and issue type.
Refunds
Refund after approval.
Refunds are processed only after the product reaches Leather Plus and passes quality inspection.
Refund rules and timelines
Prepaid refunds are issued to the original payment method. COD refunds may be processed through bank transfer or UPI after support collects the required details.
Refunds typically reflect within 7–10 business days after approval, depending on bank, card, UPI or payment gateway timelines.
Shipping charges, COD charges, convenience fees, gift wrapping and other non-product charges are generally non-refundable unless the return is due to a verified Leather Plus error.
Exchanges
Size, colour and replacement requests
Size, colour or product exchanges are subject to stock availability and return eligibility. If the requested replacement is unavailable, Leather Plus may offer an alternate product, store credit or refund after quality check.
If the exchange product has a higher price, the customer must pay the difference before dispatch. If it has a lower price, the balance may be refunded or issued as store credit as confirmed by support.
Cancellations
Before dispatch only
Cancellation requests can be made before the order is dispatched. Once an order has been packed, shipped or handed to the courier, cancellation may not be possible.
For prepaid cancellations approved before dispatch, the refund is initiated to the original payment method.
RTO
Failed or refused delivery
For prepaid orders that are undelivered, refused or returned to origin, refunds are reviewed after the parcel returns to the Leather Plus warehouse and the courier confirms RTO status. Charges may be deducted where applicable.
For COD orders returned to origin, no refund is due because payment was not collected.
Warranty
Return policy vs service warranty
The 7-day return window is for unused products that meet the return conditions. The 12-month service warranty shown on product pages is a separate support promise for eligible service or manufacturing issues after the return window.
Warranty support does not automatically mean refund or replacement.
What is Leather Plus’s return window?
You can request a return within 7 days from the date your order is delivered.
Can I return a product after using it once?
No. Returns are accepted only for unused, unworn and unaltered products in original condition with tags and packaging intact.
What should I include while returning the product?
Return the product with original tags, labels, box, dust bag, invoice, accessories, detachable straps, buckles, warranty card, gift packaging and any free gift received with the order.
How do I start a return?
Email ecom@leatherplus.in or message Leather Plus on WhatsApp with your order ID, registered phone/email, product name, reason for return and photos where relevant.
Can I send the product back without contacting support?
No. Items sent back without an approved return request may not be accepted or refunded.
Who pays for return shipping?
If the issue is a verified Leather Plus error such as wrong, damaged or defective item, return-shipping support may be provided. For preference-based returns, pickup or self-shipping instructions will be shared by support and charges may apply.
Is reverse pickup available everywhere in India?
Reverse pickup depends on courier serviceability for your pin code. If pickup is unavailable, you may be asked to self-ship the product to the address shared by support.
When will I receive my refund?
Once the returned product reaches Leather Plus and passes quality check, refunds typically reflect within 7–10 business days depending on the bank, card, UPI or payment gateway.
Where will my refund be credited?
Prepaid refunds are issued to the original payment method. COD refunds may be processed through bank transfer or UPI after the team collects the required details.
Are shipping, COD or convenience charges refundable?
Shipping charges, COD charges, convenience fees, gift wrapping and other non-product charges are generally non-refundable unless the return is due to a verified Leather Plus error.
Can I exchange a belt for another size?
Yes, subject to eligibility and availability. The belt must be unused, uncut, unaltered, without extra holes and with all tags and packaging intact.
Can I exchange for a different colour or product?
Exchanges are subject to stock availability and price difference. Support will confirm whether replacement, store credit or refund is possible after the original product passes quality check.
What if I received a damaged or wrong item?
Contact Leather Plus within 48 hours of delivery with your order ID and clear photos of the packaging, invoice label, product and issue area. The team will verify and help with replacement, exchange, repair support or refund.
Are natural leather marks considered defects?
Natural grain, mild marks, texture differences, creasing and colour-tone variation are normal characteristics of genuine leather and are not usually treated as defects.
Can I return personalised or corporate gifting products?
Personalised, monogrammed, customised, corporate co-branded, bulk gifting and special-order products are not returnable unless there is a verified manufacturing defect or wrong product delivered.
Can final-sale or clearance items be returned?
Products marked final sale, clearance, gift card or non-returnable are not eligible for return unless required by applicable law or confirmed by support for a verified issue.
Can I cancel my order?
You can request cancellation before the order is dispatched. Once packed or shipped, cancellation may not be possible, but the item may be eligible for return after delivery if it meets the policy.
What happens if my prepaid order is returned to origin?
For prepaid RTO orders, the refund is reviewed after the parcel returns to Leather Plus and the courier confirms return-to-origin status. Charges may be deducted where applicable.
What if the returned product fails quality check?
Leather Plus may decline the refund or exchange if the product is used, damaged, altered, missing tags/accessories or returned outside the window. The item may be sent back to the customer.
Do I need to remove my belongings before returning a bag or wallet?
Yes. Please empty all compartments before pickup or self-shipping. Leather Plus cannot take responsibility for personal items left inside returned products.
Are free gifts required to be returned?
Yes. Any free gift or promotional item linked to the order must be returned with the product, otherwise the refund may be adjusted.
Will the coupon value be refunded?
Refunds are calculated on the actual net amount paid after discounts, coupons and promotional adjustments. Coupon value is not refunded as cash.
Does the 12-month warranty mean I can get a refund after 7 days?
No. The 12-month service warranty is separate from the return window and is meant for eligible service or manufacturing issues. It does not automatically qualify an item for refund.
Can international orders be returned?
This policy is written mainly for India deliveries. For international orders, contact support before returning. Reverse pickup, duties, taxes and shipping reimbursement may not be available.
Need help?
Talk to Leather Plus support.
For quickest resolution, keep your order ID, registered phone/email, product photos and reason for return ready before contacting support.
Email: ecom@leatherplus.in
Call: +91 783-507-9428
Visit: Bluestar Advertisers, B-56A, Sector 7, Noida, Uttar Pradesh 201301, India
